This is batch 2 of the teams of front desk, telephonist, tenant care and admin support of KLCC tower 1, 2 & 3, Dayabumi and Exxonmobil towers.

They learned not only the current methods and techniques of Customer Service & Relationship Management but also the EQ and Emotional Intellegence part of it.

Learning that are crucial in handling the ever demanding customers and clients alike.